Survey Says

Filed Under Business

I work for a city manager’s office. It is the city manager’s job to make sure that city government runs like a well oiled machine. But one of the things that are also important is that the citizens in the city feel as if their government is doing a good job. And what better way to find out how people feel than by asking them? So that is what we set out to do. We took a survey and it was no small undertaking.

We didn’t want a small representative sample. We wanted to go big. Since we are on the top of the food chain here in city hall, we had the perfect resource. We used our utility billing system. Every household that gets a water bill got a survey. And the response was terrific.

We knew going into this that we would not be able to hand tally the results. We knew that we would need special equipment for this. But that kind of scanning equipment is expensive. So we actually did a scanner rental. So as the surveys came in we would just feed them into this scanner that looked a bit like a copy machine. And when all was said and done, it appears that overall the citizens are very happy with the city services that they are receiving.

If you enjoy, please share with others: